Terms and Conditions
1. Introduction
Welcome to Turbulent Noise! We offer a range of quality jewelry products through our website. These Terms and Conditions govern your use of our website and purchase of products from us exclusively within Switzerland.
Our website and services are provided by Mangoguacamole art by Hanna Lea Wyttenbach, a sole proprietorship registered and operating under the Swiss law. Hereafter, "Mangoguacamole art by Hanna Lea Wyttenbach" will be referred to as "we," "us," or "our."
2. General Conditions
By accessing our website and purchasing our products, you agree to comply with these Terms and Conditions, our Privacy Policy, and any other legal notices or conditions or guidelines posted on our site.
3. Handmade Products
Each piece of jewelry is handmade and made to order, ensuring a unique, personal touch. Due to the handmade nature of our products, items may vary slightly in size, shape, and color from the images displayed on our website. Each piece may contain natural imperfections, which add to the unique charm and character of the jewelry.
4. Products
All products listed on our website are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order.
5. Prices
All prices are in Swiss Francs (CHF) and include VAT applicable at the time of purchase. We reserve the right to modify prices at any time without prior notice.
6. Payment
Payment must be completed through credit card, or bank transfer. By submitting a payment, you confirm that the payment information provided is accurate and that you are authorized to use the payment method. In case of a bank transfer, please note that products will only be shipped once payment has been received from us.
7. Shipping and Delivery
Products will be shipped within Switzerland as well as internationally. You will receive an E-Mail as soon as your order has been shipped. Shipping within Switzerland will take up to 3 working days. Shipping internationally can take up to 14 working days. Shipping costs will be displayed at the checkout process. We are not liable for any delays or damages due to delivery.
8. Returns, Refunds and Exchange
Due to the labor-intensive process of the manufacturing of products, please note that you may not return products once purchased.
You may exchange the purchased products within 7 days of receipt, provided the products are unworn, in their original packaging, and in the same condition as they were received.
Once we receive your exchanged item(s), we will inspect it to ensure your request complies with the above conditions and notify you by email of the outcome of our inspection. If your request is approved, we will notify you of the arrangements for your exchange. Our processing of exchanges may take up to 14 days.
Refunds will be processed through a bank transfer to your account.
Please note following conditions in case of an exchange:
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All shipping and operational costs resulting from an exchange must be covered by you.
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We apply a CHF 15 fee for all exchanges to help cover the administrative and logistical costs of handling and restocking. Each piece of jewelry from our shop is handmade with precision and care, ensuring that what you receive meets your expectations. This fee is vital for maintaining the efficiency of our service and the high quality of our creations. We believe in transparency and honesty in our operations, and this small fee supports the ongoing craftsmanship and quality that make our products special.
9. Warranty and Repairs
Upon receipt of the goods, you must promptly inspect them with due care. Any defects must be reported in a defect notification within 1 day of receipt. The defect notification must be made by describing the defect, sending a photo of the defective goods and/or the externally visible damaged package via email to info@turbulentnoise.ch
If the defect notification is valid, you will receive a replacement delivery or repair of the goods at no additional cost to you (at our discretion). If we opt to repair the goods, they must be returned in their original packaging; otherwise, the return will not be accepted and no repair will be undertaken.
We are always committed to finding a quick and satisfactory solution for all parties involved.
We do not warrant damages and defects resulting from negligent or improper care or improper repair of the goods, nor from damages issued from delivery.
10. Intellectual Property Rights
The content on our website, including images, designs, text, logos, and icons, are the property of Mangoguacamole art by Hanna Lea Wyttenbach and are protected by Swiss and international intellectual property laws. No content from our site may be used, reproduced, or exploited for any purpose without our prior written consent.
11. Liability
Our liability for any products purchased through our website is strictly limited to the purchase price of that product.
We are not liable for any losses or damages of products in the process of an exchange.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Switzerland. The relationship between you and Mangoguacamole Art by Hanna Lea Wyttenbach is subject to Swiss law according to the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB).
13. Changes to Terms and Conditions
We reserve the right to modify these terms at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.
14. Contact Information
For any questions regarding these Terms and Conditions, please contact us at info@turbulentnoise.ch